Returns, Refunds and Cancellations

Returns, Refunds and Cancellation Policy

Last updated: 27 July 2026

Perspective Art Studios takes care to ensure that every artwork is accurately represented, securely packaged and delivered in good condition. Because many artworks available through our website are original, unique or limited-edition pieces, customers should review the artwork details, dimensions, medium, framing information and photographs carefully before completing an order.

This policy should be read together with our Terms and Conditions.

1. Order cancellations

You may request the cancellation of an order by contacting us as soon as possible after placing it.

Where an order has not yet been packaged, dispatched or specially prepared, we will make reasonable efforts to cancel it and issue a refund.

An order cannot ordinarily be cancelled after it has been dispatched. However, any rights that you may have under applicable South African consumer legislation will continue to apply.

2. Cooling-off period for online purchases

Where applicable under the Electronic Communications and Transactions Act, a customer may cancel an eligible online purchase within seven days after receiving the goods.

The customer will be responsible for the direct cost and safe return of the artwork. The artwork must be returned in its original condition and, where reasonably possible, in its original protective packaging.

This cooling-off provision may not apply to goods that have been personalised, commissioned, altered, framed or specially prepared according to the customer’s specifications, or to other goods excluded by applicable legislation.

3. Change-of-mind returns

Subject to applicable consumer legislation, we may accept a return where:

• The return request is submitted within seven days of delivery;
• The artwork has not been used, displayed, damaged or altered;
• The artwork is returned with its original documentation and packaging; and
• The customer arranges and pays for secure, trackable and appropriately insured return delivery.

Please contact us before returning an artwork. Returns sent without prior communication may be delayed or refused where we cannot identify the order or verify the condition of the artwork.

The customer remains responsible for the artwork until it has been safely received by Perspective Art Studios.

4. Damaged, defective or incorrect artworks

Please inspect your order as soon as it is delivered.

Where an artwork arrives damaged, defective or materially different from the artwork ordered, please contact us within 48 hours of delivery and provide:

• Your order number;
• Clear photographs of the outer packaging;
• Clear photographs of the damage or issue;
• A photograph of the courier label; and
• A description of what occurred.

Please retain all packaging until the matter has been resolved, as the courier or insurer may require it for assessment.

Once the matter has been assessed, Perspective Art Studios will provide an appropriate remedy in accordance with applicable law. Depending on the circumstances, this may include repair, replacement, exchange or refund.

Minor variations in colour, texture, paper, printing, brushwork or other handmade characteristics are not necessarily defects. Screen settings and lighting may also cause slight colour differences between the website image and the physical artwork.

5. Original and one-of-a-kind artworks

Many artworks sold by Perspective Art Studios are unique pieces. Where an original artwork cannot be replaced, an approved return may result in a refund rather than an exchange.

Certificates of authenticity, artist documentation and any accessories supplied with the artwork must be returned with it.

6. Commissioned and customised artworks

Commissioned, personalised, altered, mounted or custom-framed artworks are prepared specifically for the customer and cannot ordinarily be returned because of a change of mind.

This limitation does not remove any rights the customer may have where the artwork is defective, damaged, incorrectly supplied or does not reasonably conform to the agreed specifications.

7. Return packaging and delivery

All returns must be securely packaged to prevent movement, moisture exposure, bending, impact or surface damage.

Customers should use a trackable courier service and obtain sufficient transit insurance for the value of the artwork. Perspective Art Studios cannot accept responsibility for damage or loss occurring during a return arranged by the customer.

The original delivery charge is not ordinarily refundable for a change-of-mind return, except where required by law. Where an incorrect, damaged or defective artwork was supplied, reasonable return delivery costs will be handled in accordance with the circumstances and applicable consumer legislation.

8. Refunds

Once a returned artwork has been received and inspected, we will notify the customer whether the refund has been approved.

Approved refunds will be processed using the original payment method wherever reasonably possible. Processing times may differ depending on the payment provider and the customer’s bank.

A refund will not exceed the amount originally paid for the affected order.

Perspective Art Studios may deduct an amount where permitted by law if an artwork has been damaged, altered, used or handled beyond what was reasonably necessary to inspect it.

9. Delivery delays and unsuccessful delivery

Estimated delivery times are provided as guidance and may be affected by courier delays, outlying-area schedules, public holidays, severe weather or other events outside our reasonable control.

Customers are responsible for providing a complete and correct delivery address and for ensuring that someone is available to receive the artwork.

Additional courier charges caused by an incorrect address, repeated failed delivery or an uncollected parcel may be charged to the customer.

If Perspective Art Studios is unable to supply an artwork that has been purchased, the customer will be informed and refunded in accordance with applicable law.

10. Returns address and contact details

Please contact us before sending any return. Approved returns should be addressed to:

Email: hello@perspectiveart.co.za
Telephone or WhatsApp: +27 (0) 10 502 2677

Please include your name, order number and a description of the assistance required.